Refund and Returns Policy

At Waves to Wonders many of our items are made-to-order, carefully crafted, and designed to be cherished. Because of the unique and often personalized nature of our products, we are unable to accept returns for reasons unrelated to product quality or production errors.

However, your satisfaction is our top priority. If you experience any issues with your order, we are committed to resolving them through a refund or replacement (when applicable).

For assistance or questions, feel free to contact us at: 📧 service@wavestowonders.com

Our dedicated customer service team is here and happy to help!

Replacement & Refund Policy

This policy is valid for 30 days from the date of purchase.

Unfortunately, if 30 days have passed since your purchase, we will be unable to offer you a replacement or refund. By placing an order with us, you agree to the terms outlined below.

You Are Eligible for a Replacement or Refund If:

• The item you received is significantly different from the product description or preview image.
• The product is damaged or defective due to a production error or during shipping.
• The product received does not match the item you ordered (e.g., wrong design or color from what you selected).

Important Notes & Exclusions

• Customer Errors: We cannot offer refunds or replacements for errors made by the customer during ordering (e.g., wrong item selected, spelling mistakes in custom text, or wrong color choices). Please double-check your order before submitting.
• Sale Items: Sale or promotional items are non-refundable and cannot be exchanged.
• Color Variance: Due to differences in monitor displays and lighting, there may be a 10-15% variance between the preview image and the actual product. This is considered normal and not a defect.
• A partial refund (excluding shipping costs) may be considered in rare cases, solely at our discretion.

How to File a Claim

If you believe your item qualifies for a refund or replacement, please send an email to service@wavestowonders.com including the following:

1. Your order number.
2. Clear photo(s) or video evidence showing the problem:
   • For damage: Show the damaged area clearly.
   • For wrong items/defects: Show the entire product to confirm the issue.
3. A photo of the package and shipping label (this is crucial, especially if any items are missing or damaged).
4. Your complete delivery address.
5. A contact phone number.

Our support team will review the materials you provide. If the claim is valid, we’ll send out a free replacement. In the rare case that a replacement isn’t possible, we’ll issue a full refund, including shipping costs.